This Shipping Policy explains how BioBoost Labs LLC processes, packages, and ships research-grade reference standards and analytical reagents. All orders are also subject to our Terms and Conditions.

1. Order Processing

Orders are typically processed within 1–2 business days of payment confirmation. Orders placed on weekends or federal holidays begin processing the next business day. You will receive an order confirmation email when payment is confirmed, and a shipping notification with tracking once your order is dispatched.

2. Shipping Method and Delivery

Every order ships via UPS 2-Day service. Most U.S. orders arrive within 2 business days of shipment, though delivery times depend on the carrier. Orders shipping within Texas often arrive the next day.

Once a package is handed to the carrier, transit time is controlled by the carrier. Weather, carrier volume, and other events outside our control can cause delays.

3. Shipping Costs

• Free 2-day shipping on orders over $325 within the contiguous United States, applied automatically at checkout.
• For all other orders, shipping costs are calculated at checkout based on order weight, dimensions, and destination.

4. Insurance

Every order ships insured. If a package is damaged or lost in transit, we file the claim with the carrier and work with you on a resolution under Section 9 below.

5. Handling and Packaging

• Products are sealed in protective, tamper-evident packaging appropriate for research-grade materials.
• Lyophilized products are packaged to minimize exposure to humidity and light in transit.
• Each shipment is inspected before dispatch to confirm product identity, quantity, and packaging integrity.
• All shipments use discreet, professional packaging with no product-specific labeling on the outside of the box.

6. Temperature and Storage

Most of our compounds are lyophilized (freeze-dried) reference standards that are stable at ambient temperature for normal transit times when sealed. Additional insulated packaging may be used at our discretion. On receipt, transfer products to appropriate long-term storage (typically -20°C, or as specified on the product’s Certificate of Analysis). For special handling requests, contact us before ordering.

7. Tracking

A tracking number is emailed when your order ships. If you have not received tracking within 3 business days of your order confirmation, contact our support team.

8. Where We Ship

• We ship within the contiguous United States only.
• No international shipping.
• No local pickup. There is no public storefront; every order ships, including orders within Texas.

For questions about Alaska, Hawaii, or U.S. territories, contact us before placing an order.

9. Damaged, Lost, or Incorrect Shipments

Report damaged, missing, or incorrect items within 5 business days of delivery (for a lost package, within 5 business days of the expected delivery date). Email support@bioboostlabsllc.com with your order number, a description of the issue, and clear photos of the package and items. Remedies are handled under our Refund and Returns Policy.

10. Address Accuracy

You are responsible for providing a complete and accurate shipping address. BioBoost Labs is not responsible for shipments delayed or lost because of incorrect or incomplete address information. Address corrections after shipment may incur additional fees.

11. Contact Us

Questions about a shipment? Visit our Contact page, email support@bioboostlabsllc.com, or call 817-694-4484 (Mon–Fri, 9 AM–5 PM CT).