1. All Sales Final — No Returns

Due to the sensitive, research-specific nature of the laboratory materials supplied by BioBoost Labs+™, all sales are final.

Products may not be returned, exchanged, or resold once an order has shipped, except where required by applicable law or expressly authorized in writing by BioBoost Labs+™. This policy preserves product integrity, contamination prevention, and documented chain-of-custody controls for research materials.

2. Damaged, Incorrect, or Missing Items

If your shipment arrives with missing items, incorrect items, or visible damage to products or packaging, contact us within 5 business days of delivery at support@bioboostlabsllc.com.

Your request must include:

• your order number;
• a description of the issue; and
• clear photographs of the shipping package and affected items.

All orders ship insured. BioBoost Labs+™ reserves the right to investigate all claims before issuing any remedy. Where a fulfillment error or carrier issue is confirmed, we may, at our sole discretion and subject to availability and applicable law, provide a replacement, a partial refund, or another resolution. Claims reported after 5 business days may limit our ability to file a carrier or insurance claim.

3. Order Cancellations

Orders may be canceled only before shipment. Once an order has been handed to a carrier, it can no longer be canceled.

To request a cancellation, email support@bioboostlabsllc.com with your order number and “Cancellation Request” in the subject line. A request does not guarantee approval; a cancellation is effective only upon written confirmation from BioBoost Labs+™.

4. Refunds for Approved Cancellations

For orders confirmed as canceled before shipment:

• refunds are issued at BioBoost Labs+™’s discretion;
• a 15% processing and administrative fee is deducted from the refund amount. This fee helps cover card-network and payment processing costs incurred on the original order;
• refunds are typically processed within 5–7 business days of written cancellation approval.

No refund obligation exists unless cancellation approval has been confirmed in writing by BioBoost Labs+™.

5. Non-Refundable Circumstances

Refunds will not be issued for, including but not limited to:

• orders already shipped;
• customer error in product selection;
• regulatory, customs, or carrier delays;
• shipment refusal after dispatch;
• improper handling or storage after delivery;
• misunderstanding of product purpose or intended research use;
• price changes, sales, or discount codes that begin after an order is placed.

6. Chargebacks and Payment Disputes

Customers agree to contact BioBoost Labs+™ and allow a reasonable opportunity to resolve any order concern before initiating a chargeback or payment dispute. Initiating a chargeback without first seeking resolution may violate our Terms and Conditions. BioBoost Labs+™ reserves the right to dispute improper chargebacks and recover associated costs where permitted by law.

7. Customer Support

BioBoost Labs+™ Support
Email: support@bioboostlabsllc.com
Phone: 817-694-4484 · Mon–Fri, 9 AM–5 PM CT