1. Introduction

BioBoost Labs LLC, doing business as BioBoost Labs+™ (“BioBoost Labs+™,” “we,” “us,” or “our”), is committed to responsible data stewardship. This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through BioBoostLabsLLC.com (the “Site”) and related products, services, and communications (the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy. Where required by law, we ask for your consent before certain processing, such as marketing communications or non-essential cookies.

2. Scope

This policy covers website browsing, account creation, purchases and fulfillment, customer support (including our chat assistant), marketing communications, and the automated systems that support the Services. It does not cover third-party services that operate independently under their own privacy policies.

3. Eligibility

Our Services are restricted to individuals 21 years of age or older. We do not knowingly collect personal information from anyone under 21. If we learn we have, we will delete it. If you believe we may have collected information from someone under 21, contact us at support@bioboostlabsllc.com.

4. Information We Collect

Information you provide: name, email address, phone number, billing and shipping details, account credentials, order history, and the content of messages, forms, support requests, and chat conversations.

Payment card information is processed by third-party payment processors. We do not store full payment card numbers.

Information collected automatically: IP address, device and browser details, operating system, approximate location derived from IP, pages viewed, session activity, referral sources, and shopping behavior, collected through cookies, pixels, scripts, and log files.

Information from third parties: payment processors, shipping providers, fraud-prevention services, analytics and advertising platforms, and identity-recognition providers (including Smart Recognition) may share transaction confirmations, fraud indicators, updated contact details, aggregated analytics, or audience segments.

5. How We Use Information

• Process, confirm, and fulfill orders
• Provide account administration and customer support
• Maintain security and prevent fraud or abuse
• Operate shipping, inventory, and fulfillment systems
• Improve Site performance and user experience
• Conduct analytics and measurement
• Send marketing communications where permitted by law
• Comply with legal obligations and enforce our policies

We collect only the information reasonably needed for these purposes. Depending on where you live, we rely on your consent, performance of a contract, legal obligations, or our legitimate business interests.

6. Chat Assistant

Our Site offers a chat assistant to help with orders, shipping, product availability, and other questions. Messages you send through chat are processed by an artificial intelligence service provider in order to generate responses, and chat contents may be stored to provide support, resolve issues, and improve the service. To look up an order, the assistant may ask for your order number, name, or email address. Do not share payment card numbers or other sensitive information in chat.

7. Automated Systems and Security Monitoring

We use automated systems to support order processing, fraud detection and risk scoring, analytics, inventory and logistics, customer communications, and security monitoring. Security monitoring includes automated alerts about site activity such as login and password-reset attempts and incoming customer questions.

Some decisions, such as placing an order on hold because of fraud indicators, may be made in whole or in part by automated means. Where required by law, you may request information about these decisions, opt out of certain automated decision-making, or request human review by contacting support@bioboostlabsllc.com.

8. Disclosure, “Sale,” and “Sharing”

We do not sell personal information for money. We disclose personal information to service providers only as needed to operate the Services, including payment processing, shipping and fulfillment, hosting, analytics, email and communications delivery, advertising measurement, and fraud prevention. These providers are generally bound by contract to use the information only on our behalf.

Under some U.S. state privacy laws, including the California Consumer Privacy Act as amended by the CPRA, certain uses of cookies, pixels, and advertising technologies may count as a “sale” or “sharing” of personal information for targeted advertising.

Do Not Sell or Share My Personal Information. You may opt out by using the Do Not Sell or Share My Personal Information link in our Site footer, by adjusting your cookie preferences where available, or by emailing support@bioboostlabsllc.com with “Do Not Sell or Share” in the subject line. Where required by law, we honor Global Privacy Control (GPC) signals as an opt-out request for the browser or device that sends them.

Personal information may also be transferred as part of a merger, acquisition, restructuring, or sale of assets, subject to applicable law.

9. Cookies, Pixels, and Advertising Technologies

We and our partners use cookies, pixels, and similar technologies for essential Site functions and checkout, performance and analytics, security and fraud prevention, and advertising measurement and audience building. Advertising and analytics partners, such as Meta Platforms and Google, may receive information such as IP address, device identifiers, browser details, Site activity, purchase events, and hashed contact information. Their use of that information is governed by their own privacy policies.

You can manage cookies through your browser settings, our cookie preferences where available, and opt-out tools offered by advertising platforms. You may opt out of Smart Recognition’s database at smartrecognition.com/database-opt-out.

10. Email and Text Messages

If you provide contact information, you may receive transactional and promotional communications. These are delivered through third-party email and messaging delivery providers. Consent to marketing is never a condition of purchase.

Email: unsubscribe at any time using the link in any marketing email, or by emailing support@bioboostlabsllc.com. You will still receive transactional messages about your orders.

Text messages: if you provide a mobile number and opt in, you consent to receive recurring automated transactional and promotional text messages from BioBoost Labs+™. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Opt-outs are processed promptly, though you may receive a small number of messages while the request is processed. Mobile numbers and opt-in consent are not shared with third parties for their own marketing.

11. Data Security

We use administrative, technical, and organizational safeguards, including access controls, encryption where appropriate, system monitoring, and vendor due diligence, to protect personal information. No method of transmission or storage is completely secure. If a confirmed security incident affects your personal information, we will investigate, take appropriate steps, and notify you as required by law.

12. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your information, subject to legal exceptions
• Receive a copy of your information in a portable format
• Opt out of the sale or sharing of personal information for targeted advertising
• Opt out of certain profiling or automated decision-making

To make a request, email support@bioboostlabsllc.com with your name, contact information, state of residence, and a description of your request. We may need to verify your identity before acting on it. If we deny your request, you may appeal by emailing us with “Privacy Appeal” in the subject line. We will not discriminate against you for exercising your rights, though we may offer promotions or discounts as permitted by law.

13. International Visitors

The Services are operated in the United States, and we ship only within the United States. If you access the Site from outside the U.S., your information will be processed in the United States, where data protection laws may differ from those in your country.

14. Third-Party Sites and Services

The Site may link to or integrate with third-party websites and services that we do not control. Their privacy practices are governed by their own policies, and we encourage you to review them.

15. Facility Confidentiality

For safety and loss prevention, our operational and fulfillment locations are not publicly disclosed. All privacy inquiries are handled through the contact channels in this policy.

16. Data Retention

We keep personal information only as long as reasonably needed for the purposes in this policy, including legal, tax, and accounting obligations, resolving disputes, and enforcing our agreements. When it is no longer needed, we delete, anonymize, or securely dispose of it.

17. Limitation of Liability

To the fullest extent permitted by law, our liability relating to this Privacy Policy is limited as set out in our Terms and Conditions. Nothing in this policy limits rights you cannot waive under applicable law.

18. Changes to This Policy

We may update this Privacy Policy from time to time and will revise the “Last Updated” date when we do. For material changes, we may provide additional notice as required by law. Continued use of the Services after an update means you accept the revised policy.

19. Governing Law

This Privacy Policy is governed by the laws of the State of Texas, except where other law applies.

20. Contact Us

BioBoost Labs+™ · North Texas, United States
Privacy & legal inquiries: support@bioboostlabsllc.com